1) How do I order one of the products you support?
We are sorry. We are Customer Service only. We can’t take orders.
2) What is the status of my order?
Customer Service can review your order and where it is in processing.
3) How long before I get my product?
Once you authorize your order and the automated processing is completed, it can take about 15-20 business days for standard mail delivery to your address.
4) I received my product but what do I do now?
Congratulations! Please make sure to keep any and all information that came with your product and/or service. Customer Service can guide you on your next step or refer you to a special product support site.
5) What if I don’t remember the order I authorized?
No problem. Let Customer Support help you. We can provide you the details and records of your authorization.
6) Can I request my proof of authorization?
Absolutely. We are here to help. Once we verify you and the address on record, it can be mailed to you or reviewed with you. Remember, we suggest you keep a record of all the purchases you make.
7) Why do I have a charge?
Customer Service can go over the authorization and charges with you. Remember, we recommend that you review the terms & conditions for all charges and fees. Always print and retain a copy of the terms & conditions.
8) What if I want to cancel my order?
We will honor the terms & conditions as you agreed to. Remember, we recommend you always read the terms & conditions and keep a printed copy for your records.
9) How can you tell who placed the order?
The order requires full authorization by the customer and captures the date and time.
10) Is there assistance with fraud?
Yes. We do cooperate with all law enforcement agencies if fraud is suspected. We can submit proof of authorization for their full investigation.
We hope you have found the answer you were seeking. If you have questions or
need updates on your orders, please remember we are here to help you.